Legal

Terms & Conditions

Version 1.0 — April 2026 — Lasco Twente B.V. (VG Classic Frames & Parts)

Article 1 Definitions

In these Terms & Conditions, the following definitions apply:

• Seller: Lasco Twente B.V., trading as VG Classic Frames & Parts, Hengelo, the Netherlands.
• Consumer: any natural person who enters into an agreement with the Seller for purposes outside their trade, business, or profession.
• Agreement: the distance purchase agreement whereby the Seller undertakes to supply one or more products and the Consumer undertakes to pay the agreed price.
• Offer: any proposal by the Seller intended to lead to the conclusion of an Agreement.

Article 2 Applicability

2.1 These Terms & Conditions apply to all offers made by the Seller and all Agreements concluded with the Consumer.

2.2 In the event of a conflict between the content of the Agreement and these Terms & Conditions, the provisions of the Agreement shall prevail.

2.3 These Terms & Conditions are available in English. In the event of any conflict or ambiguity in interpretation, the Dutch language version of applicable law shall prevail.

Article 3 The Offer

3.1 All offers are without obligation.

3.2 Images and photographs used represent the products as accurately as reasonably possible. Minor visual deviations do not constitute non-conformity.

3.3 The Seller is not bound by obvious errors or mistakes in the offer. In the event of a clear pricing error, the Seller reserves the right to cancel the order and issue a full refund.

3.4 Frames listed as “Contact for Availability” are not available for direct checkout. A binding agreement for frames is only concluded after the Seller has confirmed availability, price, and shipping in writing.

Article 4 Incorrect Information

4.1 The Consumer bears the risk of damage caused by errors in information provided by or on behalf of the Consumer, including incorrect delivery addresses.

4.2 This does not affect the Seller’s obligation to notify the Consumer of any errors that are reasonably apparent to the Seller and relevant to the execution of the Agreement.

Article 5 Delivery & Transfer of Risk

5.1 The Seller will deliver within the timeframe agreed upon in writing. For parts and accessories, delivery is aimed at within 30 days of the conclusion of the agreement unless otherwise agreed. If no delivery time has been agreed, the statutory maximum of 30 days applies.

5.2 If the Seller is unable to deliver within the agreed timeframe, the Consumer will be notified as soon as possible. The Consumer then has the right to dissolve the agreement and receive a full refund, with no further liability on either side.

5.3 For EU orders (DDP): risk transfers to the Consumer upon receipt of the goods by the Consumer or a designated third party (excluding the carrier).

5.4 For non-EU orders (DAP): risk transfers to the Consumer upon handover to the carrier. The Consumer is responsible for all import duties, taxes, and customs fees upon delivery. The Seller will provide correct and complete export documentation to the carrier. See our Shipping Policy for full details.

5.5 If the Consumer designates a carrier not offered by the Seller, risk transfers to the Consumer upon handover to that carrier.

Article 6 Payment

6.1 Payment is made via the payment methods available at checkout (Mollie or PayPal). All prices are in Euros (EUR).

6.2 Full payment is required before dispatch. No goods will be shipped until payment has been received and confirmed.

6.3 For EU consumers, all prices include VAT. For non-EU customers, prices exclude local import duties and taxes which are payable upon delivery.

6.4 The Seller is not liable for delays or failures in payment processing caused by third-party payment providers (Mollie or PayPal), including but not limited to technical outages, fraud screening, or payment blocks. In such cases, the Consumer should contact their bank or payment provider directly.

6.5 In the event of late or non-payment, the Consumer is in default without further notice. The Seller is entitled to charge statutory interest (as per Article 6:119 Dutch Civil Code) from the payment due date until the date of full payment.

6.6 The webshop is intended for consumers aged 18 and over. By placing an order, the Consumer confirms they are at least 18 years of age.

Article 7 Right of Withdrawal

7.1 The Consumer has the right to withdraw from the agreement within 14 days without giving a reason (the “withdrawal period”), unless one of the exceptions listed in Article 7.3 applies.

7.2 The withdrawal period begins:

• on the day after the Consumer or a designated third party (not the carrier) receives the goods;
• for multiple items in one order: on the day after the last item is received;
• for deliveries of goods consisting of multiple parts: on the day after the last part is received.

7.3 The right of withdrawal does not apply to:

• goods made to the Consumer’s specifications, which are not prefabricated and are produced on the basis of an individual choice or decision by the Consumer — this includes all frames with custom rake angles, extended necks, or any other non-standard configuration;
• goods that are clearly intended for a specific person;
• goods that after delivery are by their nature irrevocably mixed with other goods.

Article 8 Exercising the Right of Withdrawal

8.1 To exercise the right of withdrawal, the Consumer must notify the Seller clearly and in writing within the 14-day withdrawal period via our contact page.

8.2 After notifying the Seller, the Consumer must return the goods within 14 days. Goods must be returned in the condition in which they were received — unused, unmodified, with all original packaging and documentation. The Seller reserves the right to assess the condition of returned goods upon receipt. If the goods have been used, modified, or inadequately packaged for return transport, the Seller may reject the return or deduct the resulting reduction in value from the refund.

8.3 The Consumer bears the direct cost of return shipping, unless the goods were delivered incorrectly or damaged by the Seller.

8.4 Never send goods back without prior written confirmation from the Seller. Unsolicited returns will not be accepted.

8.5 If the Consumer exercises the right of withdrawal, all supplementary agreements are automatically dissolved.

Article 9 Refunds upon Withdrawal

9.1 Upon valid withdrawal, the Seller will refund all payments received from the Consumer, including standard outbound shipping costs, within 14 days of receiving the withdrawal declaration.

9.2 If the Consumer chose a more expensive delivery method than the Seller’s standard option, the additional cost is not refunded.

9.3 The Seller may withhold refund until the goods have been received back or the Consumer has demonstrated they have been returned.

9.4 Refunds are made using the same payment method as the original transaction, at no cost to the Consumer.

Article 10 Consumer Obligations During Withdrawal Period

10.1 During the withdrawal period, the Consumer must handle the goods and packaging with care. Goods may only be unpacked or used to the extent necessary to assess whether they wish to keep them.

10.2 The Consumer is liable for any reduction in the value of the goods resulting from handling beyond what is necessary to assess the nature, characteristics, and functioning of the goods.

Article 11 Force Majeure

11.1 If fulfilment of an obligation is temporarily impossible for either party due to circumstances beyond their control, that party is entitled to suspend its obligations for that period.

11.2 If fulfilment is permanently impossible due to circumstances beyond a party’s control, that party is entitled to dissolve the agreement, with compensation limited to reasonable costs already incurred by the other party.

11.3 Circumstances beyond the Seller’s control include, but are not limited to: supplier failures, raw material shortages (including steel and steel alloys), production delays, transport disruptions, import or export restrictions, trade tariffs imposed by government authorities, natural disasters, pandemics, and strikes.

11.4 In the event of raw material shortages or other supply chain disruptions, the Seller reserves the right to:

• extend the agreed delivery time, with notification to the Consumer as soon as reasonably possible;
• cancel the order in full if fulfilment is no longer possible within a reasonable timeframe, in which case the Consumer will receive a full refund of all amounts paid.

11.5 In the event of cancellation under Article 11.4, the Seller’s liability is limited to the refund of amounts already paid. The Seller is not liable for any indirect or consequential damages arising from non-delivery due to force majeure, including costs incurred by the Consumer in anticipation of delivery.

Article 12 Retention of Title

All delivered goods remain the property of the Seller until the Consumer has fulfilled all payment obligations arising from the Agreement, including any costs, interest, or damages owed.

Article 13 Conformity & Warranty

13.1 The Seller is obliged to deliver goods that conform to the Agreement. Goods must:

• be fit for the purposes for which goods of the same type are normally used;
• correspond with any sample or model provided prior to purchase;
• be delivered with accessories the Consumer may reasonably expect;
• possess the qualities and characteristics normal for the same type of goods.

13.2 If a non-conformity becomes apparent within one year of delivery, it is presumed that the goods did not conform at the time of delivery. The Seller will remedy the defect at no cost, unless the Seller can demonstrate the goods conformed at time of delivery.

13.3 The warranty does not apply if defects are caused by:

• normal wear and tear;
• misuse, improper use, or neglect by the Consumer;
• external causes;
• incorrect or improper maintenance;
• installation, modification, or repair carried out by the Consumer or third parties without the Seller’s authorisation.

Article 14 Complaints

The Consumer may no longer invoke a defect in performance if they have not notified the Seller in writing within a reasonable time after discovering the defect. A complaint submitted within two months of discovery is in any case considered timely. Please contact us via our contact page.

Article 15 Suspension

If the Consumer fails to meet their payment obligations, the Seller is entitled to suspend a proportionate part of their corresponding obligations, provided the Consumer has first been notified in writing to fulfil their obligations. This does not affect the Seller’s right to claim costs, damages, and interest.

Article 16 Late Payment

16.1 If the Consumer fails to pay on time, they are in default without further notice being required.

16.2 After the payment deadline has passed, the Seller will send one payment reminder giving the Consumer 14 days to pay, stating any collection costs that will become due if payment is not received within that period. Collection costs are in accordance with the Dutch Decree on Compensation for Extrajudicial Collection Costs (Besluit vergoeding voor buitengerechtelijke incassokosten).

16.3 Statutory interest (Article 6:119 Dutch Civil Code) is charged on late payments from the due date until full payment is received.

Article 17 Liability

17.1 The Seller’s liability is limited to the invoice value of the order in question, unless the damage is the result of intent or gross negligence on the part of the Seller.

17.2 The Seller is not liable for indirect or consequential damages, including loss of profit, loss of data, or damage to third parties.

17.3 The Seller is not liable for damage caused by incorrect information provided by the Consumer, including incorrect delivery addresses or failure to pay customs charges.

17.4 Nothing in these Terms & Conditions limits the Seller’s liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

Article 18 Intellectual Property

All content on this website — including texts, images, photographs, technical drawings, and product descriptions — is the property of Lasco Twente B.V. or its licensors and is protected by copyright. Nothing may be reproduced, distributed, or published without prior written permission.

Article 19 Privacy & Cookies

The Seller processes personal data in accordance with Dutch and EU law. For full details, please see our Privacy Policy and Cookie Policy.

Article 20 Dispute Resolution

20.1 Dutch law applies to all agreements between the Seller and the Consumer.

20.2 For consumers residing in the EU, this choice of law does not deprive them of the protection afforded by the mandatory provisions of the law of their country of residence.

20.3 Disputes shall be submitted to the competent Dutch civil court in the Consumer’s place of residence, unless mandatory law provides otherwise.

20.4 The European Commission provides an online dispute resolution platform at ec.europa.eu/consumers/odr. The Seller is not obliged to participate in alternative dispute resolution, but refers EU consumers to this platform as required by law.

Article 21 Severability

If any provision of these Terms & Conditions is found to be invalid or unenforceable, the remaining provisions remain in full force. The invalid provision shall be replaced by a provision that most closely approximates its commercial intent.

Article 22 Changes to These Terms & Conditions

22.1 The Seller reserves the right to amend these Terms & Conditions at any time. The version in force at the time of conclusion of the agreement applies to that agreement.

22.2 Consumers with an open order at the time of a change will be notified by email. Changes do not apply retroactively to confirmed orders.

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