Legal

Withdrawal Form

Right of withdrawal — EU Consumer Rights Directive 2011/83/EU

Use this form to exercise your statutory right of withdrawal within 14 days of receiving your order. After submitting, you have a further 14 days to return the goods. Please read our Refund & Return Policy before submitting — custom frames cannot be returned.

Before you fill in this form

Received your order less than 14 days ago?
You’re in the right place. Fill in the form below to exercise your right of withdrawal. No reason required.

Received your order more than 14 days ago?
The statutory right of withdrawal no longer applies and this form is not the right route. However, we always aim to find a fair solution — contact us and we’ll see what we can do.

Declaration of Withdrawal

Before you proceed: The right of withdrawal does not apply to custom frames (non-standard rake, extended neck, or any other modification to your specification). Please read our Refund & Return Policy before submitting. Do not send any goods back until we have confirmed your withdrawal in writing.

Full name *

Email address *

Full address *

Order number *

Date of order *

Date received *

Product(s) to be returned *

Reason for withdrawal (optional)

I have read and agree to the Refund & Return Policy and confirm I am exercising my right of withdrawal. *